| Course Title |
Format |
Members |
Non-Members |
| THE APPRENTICE |
|
|
|
| The Apprentice - Leadership & Management |
DVD-ROM |
£49.99 |
£59.99 |
| The Apprentice - Negotiating to Win |
DVD-ROM |
£49.99 |
£59.99 |
| The Apprentice - Selling, Pitching & Presenting |
DVD-ROM |
£49.99 |
£59.99 |
| Buy all 3 and SAVE! |
|
£120.00 |
£144.00 |
| Make or Break - Start Your Business |
CD-ROM |
£25.00 |
£29.99 |
| Make or Break - Grow Your Business |
CD-ROM |
£25.00 |
£29.99 |
| Buy 2 and SAVE! |
|
£45.00 |
£55.00 |
| GENERAL MANAGEMENT &
PEOPLE SKILLS |
|
|
|
| NEGOTIATION |
|
|
|
| An introduction to Negotiation |
Online |
£30.00 |
£34.99 |
| APPRAISALS |
|
|
|
| An overview of Appraisals & Performance Management |
Online |
£30.00 |
£34.99 |
| Preparing for the Appraisal Discussion |
Online |
£30.00 |
£34.99 |
| The Appraisal Discussion |
Online |
£30.00 |
£34.99 |
| On-going Appraisal |
Online |
£30.00 |
£34.99 |
| The Dreaded Appraisal: Both sides of the Appraisal
Interview |
Online* |
£35.00 |
£39.99 |
| Buy all 5 and SAVE! |
|
£130.00 |
£160.00 |
| RECRUITMENT |
|
|
|
| Attracting Candidates & Producing Job Advertisements |
Online |
£30.00 |
£34.99 |
| Shortlisting Candidates & Interview Techniques |
Online |
£30.00 |
£34.99 |
| Candidate References and Selection |
Online |
£30.00 |
£34.99 |
| It's your choice: Selection Skills |
Online* |
£35.00 |
£39.99 |
| Buy all 4 and SAVE! |
|
£100.00 |
£130.00 |
| MEETINGS |
|
|
|
| Introduction to Meetings and Meeting Types |
Online |
£30.00 |
£34.99 |
| Meeting Planning and Preparation |
Online |
£30.00 |
£34.99 |
| Meetings, bloody meetings: Making Meetings More Productive |
Online* |
£35.00 |
£39.99 |
| More Bloody Meetings: The People Side of Meetings |
Online* |
£35.00 |
£39.99 |
| Buy all 4 and Save! |
|
£110.00 |
£145.00 |
| COMMUNICATION |
|
|
|
| An Introduction to Listening |
Online |
£30.00 |
£34.99 |
| Briefing Skills |
Online |
£45.00 |
£49.99 |
| Communication Process |
Online |
£30.00 |
£34.99 |
| Giving and Receiving Feedback |
Online |
£45.00 |
£49.99 |
| Negotiating: Tying the knot |
Online* |
£35.00 |
£39.99 |
| Questioning Skills |
Online |
£30.00 |
£34.99 |
| Report Writing: The Art of Writing a Good Report |
Online* |
£35.00 |
£39.99 |
| Straight Talking: The Art of Assertiveness |
Online* |
£35.00 |
£39.99 |
| The Grapevine: Communicating in a World of Change |
Online* |
£35.00 |
£39.99 |
| Written Communications |
Online |
£45.00 |
£49.99 |
| |
|
|
|
| CUSTOMER SKILLS |
|
|
|
| An Inside Job: Meeting Internal Customer Needs |
Online* |
£35.00 |
£39.99 |
| Complaints and Quality Management: Quality through
customer service |
Online* |
£35.00 |
£39.99 |
| Demanding Customers: Customer Care made Perfect |
Online* |
£35.00 |
£39.99 |
| If Looks Could Kill: The Power of Behaviour |
Online* |
£35.00 |
£39.99 |
| No Complaints? Complaints and the Customer |
Online* |
£35.00 |
£39.99 |
| On the Receiving End: Making Call Centres More Effective |
Online* |
£35.00 |
£39.99 |
| Professional Customer Service |
Online |
£60.00 |
£69.99 |
| Telephone Behaviour: The rules of Effective Communication |
Online* |
£35.00 |
£39.99 |
| Understanding Customers |
Online |
£45.00 |
£49.99 |
| Who Sold You This, Then? Effective After-Sales Service |
Online* |
£35.00 |
£39.99 |
|
|
|
|
| TIME MANAGEMENT |
|
|
|
| Time Management |
Online |
£45.00 |
£49.99 |
| Dealing with Time-Wasting Situations |
Online |
£30.00 |
£34.99 |
| The unorganised Manager - organising yourself |
Online |
£35.00 |
£39.99 |
| The unorganised Manager - organising others |
Online |
£35.00 |
£39.99 |
| Planning Work |
Online |
£45.00 |
£49.99 |
| Buy all 5 and SAVE! |
|
£130.00 |
£190.00 |
| LEADERSHIP & MANAGEMENT |
|
|
|
| Harvard ManageMentor |
Online |
£110.00 |
£130.00 |
| Can You Spare a Moment? Counselling Skills for Managers |
Online* |
£35.00 |
£39.99 |
| I'd Like a Word With You: The Discipline Interview |
Online* |
£35.00 |
£39.99 |
| Performance Matters: The Importance of Praise |
Online* |
£35.00 |
£39.99 |
| Performance Matters: The Need for Constructive Criticism |
Online* |
£35.00 |
£39.99 |
| Project Management: Leading a Project Team |
Online* |
£35.00 |
£39.99 |
| Team Spirit? How to be an effective leader |
Online* |
£35.00 |
£39.99 |
| The Best of Motives: Informing and Involving |
Online* |
£35.00 |
£39.99 |
| The Helping Hand: Coaching Skills for Managers |
Online* |
£35.00 |
£39.99 |
| The Paper Chase: Cutting Back on Paperwork |
Online* |
£35.00 |
£39.99 |
| You'll Soon Get the Hand of It: The Techniques of
one-to-one Training |
Online* |
£35.00 |
£39.99 |
| CHANGE MANAGEMENT |
|
|
|
| Planning Change |
Online |
£45.00 |
£49.99 |
| Implementing Change |
Online |
£45.00 |
£49.99 |
| Buy 2 and SAVE! |
|
£75.00 |
£90.00 |
| MARKETING & SALES |
|
|
|
| e-Marketing |
Online |
£25.00 |
£29.99 |
| Marketing |
Onlline |
£45.00 |
£49.99 |
| Marketing - Unleashing the potential |
Online |
£55.00 |
£59.99 |
| Buy 3 and SAVE! |
|
£110.00 |
£130.00 |
| Call to Order: Converting Telephone Enquiries into
Sales |
Online* |
£35.00 |
£39.99 |
| Sell It To Me: Essential Skills for All Salespeople |
Online* |
£35.00 |
£39.99 |
| Steps to Success - professional sales skills |
CD ROM |
£60.00 |
£69.99 |
| Buy 3 and SAVE! |
|
£110.00 |
£140.00 |
| PRESENTATION SKILLS |
|
|
|
| I wasn't prepared for that: Overcoming the fear of
making presentations |
Online* |
£35.00 |
£39.99 |
| Presentations 1 - Preparing for the Presentation |
Online |
£30.00 |
£34.99 |
| Presentations 2 - The Presentation |
Online |
£30.00 |
£34.99 |
| Buy 2 and SAVE! |
|
£85.00 |
£100.00 |
| GENERAL |
|
|
|
| Building The Team |
Online |
£45.00 |
£49.99 |
| Absence Management |
Online |
£25.00 |
£29.99 |
| Coaching |
Online |
£45.00 |
£49.99 |
| Delegation |
Online |
£30.00 |
£34.99 |
| Effectiveness and efficiency |
Online |
£45.00 |
£49.99 |
| Identifying Self Development Needs |
Online |
£45.00 |
£49.99 |
| Leadership |
Online |
£45.00 |
£49.99 |
| Manage Your Own Stress |
Online |
£45.00 |
£49.99 |
| Motivation |
Online |
£45.00 |
£49.99 |
| Performance Indicators |
Online |
£45.00 |
£49.99 |
| Minimising Stress |
Online |
£45.00 |
£49.99 |
| Problem Solving Skills |
Online |
£50.00 |
£59.99 |
| Resolving Conflict |
Online |
£45.00 |
£49.99 |
| Supporting Individuals |
Online |
£45.00 |
£49.99 |
| Training |
Online |
£45.00 |
£49.99 |
| The Persuasion Process |
Online |
£30.00 |
£34.99 |
| Using Information for Decisions |
Online |
£50.00 |
£59.99 |
| Writing job descriptions and person specifications |
Online |
£30.00 |
£34.99 |
| BUSINESS SKILLS |
|
|
|
| Analysing Information |
Online |
£45.00 |
£49.99 |
| Building Blocks for eBusiness |
Online |
£35.00 |
£39.99 |
| Maintaining Information Systems |
Online |
£45.00 |
£49.99 |
| Producing Project Reports |
Online |
£45.00 |
£49.99 |
| Security |
Online |
£45.00 |
£49.99 |
| Winning the Contract (bidding for public sector opportunities) |
Online |
£45.00 |
£49.99 |
| FINANCE |
|
|
|
| Cash Accounting for Small Rural Businesses |
Online |
£60.00 |
£69.99 |
| Cost-Benefit Analysis |
Online |
£45.00 |
£49.99 |
| The Balance Sheet Barrier: The Basics of Business
Finance |
Online* |
£35.00 |
£39.99 |
| Financial Environment |
Online |
£35.00 |
£39.99 |
| Staying Afloat - A Guide To Cash Flow |
CD-ROM |
£20.00 |
£24.99 |
| Working to a Budget |
Online |
£35.00 |
£39.99 |
| ICT |
|
|
|
| ECDL Collection |
Online |
£135.00 |
£150.00 |
| ECDL Module 1: Concepts of Information Technology |
Online |
£25.00 |
£29.99 |
| ECDL Module 2: Using Your Computer |
Online |
£25.00 |
£29.99 |
| ECDL Module 3: Word Processing |
Online |
£25.00 |
£29.99 |
| ECDL Module 4: Spreadsheets |
Online |
£25.00 |
£29.99 |
| ECDL Module 5: Databases |
Online |
£25.00 |
£29.99 |
| ECDL Module 6: Presentations |
Online |
£25.00 |
£29.99 |
| ECDL Module 7: Electronic Communications |
Online |
£25.00 |
£29.99 |
| IT Applications |
Online |
£45.00 |
£49.99 |
| Keyboard A-Z (KAZ) |
Online |
£20.00 |
£24.99 |
| Access 2000 |
Online |
£35.00 |
£39.99 |
| Access 2003 |
Online |
£35.00 |
£39.99 |
| Access XP |
Online |
£35.00 |
£39.99 |
| Excel 2000 |
Online |
£45.00 |
£49.99 |
| Excel 2003 |
Online |
£45.00 |
£49.99 |
| Excel XP |
Online |
£45.00 |
£49.99 |
| Frontpage 2000 |
Online |
£35.00 |
£39.99 |
| Outlook 2000 |
Online |
£35.00 |
£39.99 |
| Outlook 2003 |
Online |
£35.00 |
£39.99 |
| Outlook XP |
Online |
£35.00 |
£39.99 |
| PowerPoint 2000 |
Online |
£35.00 |
£39.99 |
| PowerPoint 2003 |
Online |
£35.00 |
£39.99 |
| PowerPoint XP |
Online |
£35.00 |
£39.99 |
| Project 2000 |
Online |
£45.00 |
£49.99 |
| Word 2000 |
Online |
£35.00 |
£39.99 |
| Word 2003 |
Online |
£35.00 |
£39.99 |
| Word XP |
Online |
£35.00 |
£39.99 |
| BUSINESS LAW |
|
|
|
| Age Awareness |
Online |
£25.00 |
£29.99 |
| Disability Legislation |
Online |
£25.00 |
£29.99 |
| Employment Law |
Online |
£35.00 |
£39.99 |
| Ex-Offenders Legislation |
Online |
£25.00 |
£29.99 |
| Flexible Working |
Online |
£25.00 |
£29.99 |
| Freedom of Information 2000 |
Online |
£25.00 |
£29.99 |
| Gender Legislation |
Online |
£25.00 |
£29.99 |
| Legalities of Online Business |
Online |
£25.00 |
£29.99 |
| Race Legislation |
Online |
£25.00 |
£29.99 |
| Religious and Age Legislation |
Online |
£25.00 |
£29.99 |
| HEALTH & SAFETY |
|
|
|
| Avoiding Slips, Trips & Falls |
Online |
£25.00 |
£29.99 |
| Computer Safety |
Online |
£18.00 |
£19.99 |
| CPR Essentials |
Online |
£18.00 |
£19.99 |
| Dangerous Substances |
Online |
£18.00 |
£19.99 |
| Electrical Safety |
Online |
£18.00 |
£19.99 |
| Environmental Awareness |
Online |
£18.00 |
£19.99 |
| Fire Safety |
Online |
£18.00 |
£19.99 |
| Health & Safety - Law & Practice |
Online |
£30.00 |
£34.99 |
| Introduction to Health & Safety at Work |
Online |
£25.00 |
£29.99 |
| Introduction to Managing Health & Safety |
Online |
£25.00 |
£29.99 |
| Managing & Handling Stress at Work |
Online |
£25.00 |
£29.99 |
| Manual Handling |
Online |
£18.00 |
£19.99 |
| Preventing Accidents |
Online |
£30.00 |
£34.99 |