Help and Support

Please contact southlondon.biz on 020 8947 0055 for sales information and any queries relating to your account with us.

For technical support or any other queries, you can get in touch with learndirect business via their customer helpline which is normally available 7 days a week, with core hours of 7am to 11pm. Their helpline will provide customers with:

* Information on the learndirect business portfolio
* Assistance with the purchase and enrolment process
* Post-sales technical support

Phone 08000 150 750

Email learndirectbusiness@learndirect.net

To help resolve your query as quickly as possible, please try and provide learndirect Business with as much accurate information as you can. They will usually need to know your UserID and, to enable them to replicate and diagnose technical problems, it would help if you can provide them with:

* Details of your PC (the operating system and the version of internet browser that you are using)
* Details of any security software that you have installed
* The name of your Internet Service Provider
* The precise location of the problem

When you have logged into learndirect Business, you will find a more detailed section on 'help and support' including FAQs.

Please note that tutor support (e.g. help with understanding the course content) is not provided by learndirect business. Also, learndirect business cannot offer refunds where you have purchased your eCourse from us - please contact southlondon.biz if you wish to discuss a refund or other matters relating to your account.