Case Study - Southfields Office Supplies

Patricia Smith runs Southfields Office Supplies, an award-winning company with sales rising in a very competitive market sector. Her formula is competitive pricing and next day delivery – free of charge.

“While most of our competitors were down on their figures last year, Southfields Office Supplies was up by £50,000”, she says proudly. She attributes much of this success to hard work, perseverance and help received from the southlondon.biz’s Business Advisory services. “Our business would certainly not be as structured and well-organised as it is without it”, says Patricia.

Southfields Office Supplies was started from scratch in 1994. Eleven years on it is the largest supplier in South West London and employs 5 staff, excluding Patricia and her husband. In 2004 the company entered the Merton Business Awards and were delighted to receive the accolade of best for Customer Service award.

Patricia’s ethos for business success is focus on the customer. Orders can be taken by phone or through their online ordering system, all with the customer promise of next day delivery.

Patricia’s message to any business is to take up local business support and advice. “The type of help available is wide and can help any business in its growth and development”.

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